Please review our shipping policy below and feel free to contact us if you need further assistance at info@yoxohair.shop.
***WE DO NOT OFFER IN-STORE PICKUPS FOR ONLINE ORDERS*** PLEASE EMAIL INFO@YOXOHAIR.SHOP
***WE DO NOT RUSH ORDERS***
PLEASE READ OUR SHIPPING POLICY IN FULL BEFORE PLACING YOUR ORDER*** SHIPPING IS 5-7 BUSINESS DAYS AFTER PAYMENT PROCESSING. (PAYMENT PROCESSING IS 2 BUSINESS DAYS) orders usually ship before the estimated timeframe.
***PLEASE READ OUR ENTIRE SHIPPING POLICY***
WHEN WILL MY ORDER SHIP?
Yoxo Hair's business hours are Tuesday through Saturday from 10:00 am to 6:00pm CT. We do not process orders on the weekends & we are CLOSED every Sunday & Monday. All online orders received before 4:00 pm are processed in 48 hours. *** Payment processing is 2 business days***
The standard shipping time for bundles, closures, frontals & hair products is 5-7 business days after payment processing. For Yoxo Hair extensions the standard shipping time is 7-10 business days after payment processing. All Luxury long wigs 40 inches or longer the shipping time is 10-14 days. Please allow the shipping time for your desired shipping method. PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.
We DO NOT ship orders on weekends or holidays. Any orders that are placed on Friday AFTER 12PM CT, will be processed on the next business day . In most cases we will ship your items before the standard shipping time. It is advisable not to wait until the last minute to place your order. If you have a deadline that you need your product for, it is always wise to order far enough in advance to allow for unanticipated delays that may be out of our control.
During Sales your processing and shipping times maybe longer. Your patience is appreciated.
We ship all packages with SIGNATURE CONFIRMATION. If you are not home to sign for your package, please ensure that someone else is. USPS or UPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery date. It is the customer's responsibility to arrange for package pick-up, if necessary. Please note that no refunds will be issued for refused or abandoned shipments. If an order is returned to us, you MUST pay for the order to be reshipped.
Standard Shipping - $9.99 (3-5 business days) we ship with UPS ONLY which takes 3-5 business days.
Standard Shipping $9.99 (5-7 business days) DURING SALE PERIODS
IF YOU HAVE A QUESTION REGARDING YOUR ORDER PLEASE CORRESPOND VIA EMAIL ONLY AT SUPPORT@YOXOHAIR.SHOP THE STAFF AT OUR STORE LOCATION DOES NOT HANDLE ONLINE ORDERS
Otros Detalles de Envio
El método de envío seleccionado al finalizar la compra se aplica una vez que el producto está listo para enviarsea.
Su envío NO requerirá una firma. Si desea que enviemos con una firma, especifíquelo en la sección de notas de supedido. Haremos todo lo posible para agregar ese requisito por usted.
DIRECCIÓN INCORRECTA:
Es su responsabilidad como comprador asegurarse de ingresar la dirección de envío correcta. Hay una oportunidad de 1 a 2 días para actualizar cualquier información.
ENTREGADO PERO NO RECIBISTE TU PEDIDO?
Se le enviará un número de seguimiento para su envío. Si el seguimiento confirma que su compra se entregó en la dirección proporcionada, comuníquese con el transportista lo antes posible para que puedan investigar qué sucedió.
Yoxo Hair Extensions NO es responsable por envíos perdidos donde el rastreo identifique que el envío fue entregado.
Recomendación:
Si cree que puede haber un problema con el robo de su paquete, puede solicitar un reparto con firma de su paquete y/o enviar el envío a una ubicación más segura. Por ejemplo, su oficina u oficina de correos.
